Refund policy

All DAMORI purchases are final sale. We do not accept returns, refunds or exchanges unless an item arrives damaged or you receive the wrong product.

For hygiene and safety reasons, earrings and other pierced jewelry cannot be returned or exchanged. However, please contact us if your earrings arrive damaged or incorrect.

Damaged or Incorrect Items

Any issue must be reported within seven days of delivery. To submit a claim, please provide:

• Your order number

• Clear photos of the damaged or incorrect item

• A continuous unboxing video showing the unopened package, shipping label and all items received

Claims submitted without an unboxing video may not be approved.

Approved claims may qualify for a replacement or DAMORI store credit. If a return is required, please wait for instructions before sending the item. Unauthorized returns will not be accepted.

Original shipping fees are non-refundable. 

Return Shipping

Customers are responsible for return shipping costs on approved returns. Original shipping fees and return shipping costs are non-refundable.